If you are unhappy with the way we have dealt with you, we want to know. We want to put things right, and we always welcome suggestions to help us improve our performance.

How to complain

If you cannot sort out the problem with the person you have been dealing with, ask them for the name of their manager. You can then ask to speak to the manager, or if you prefer write to them. They will certainly investigate your complaint and tell you what they are going to do about it.

Most complaints are settled in this way, very often immediately. If this is not the case, we always aim to respond within ten working days.

If you are still not satisfied, you can write to the Deputy Secretary - Workplace:

Craig Armitage
Deputy Secretary - Workplace
Department of Labour
PO 3705
Wellington

who will see that your complaint is followed up promptly and fairly.